Me & My Dud Bike
Thursday, March 12, 2009
End of the Nightmare?...Naa...
Everything about my Apache RTR FI 160 in as few words as possible:
4 months of patience & 2 "legal notice" type letters asking for a refund or repair of my dud bike result in a spectacular reaction on part of TVS-They figure out that their "Everything is Normal" kind of response is no longer working.Guess what they did?.They discovered that the Fuel Injection Pipe in the fuel tank is defective & replaced it.They also discover that there is a loose fitting component in the silencer which they rectified.
End of a nightmare?.Naa...
Next it was the turn of the rear disk brake to take command of maintaining the offensive.
I noticed that the rear disk plate is getting very hot because there is unwanted friction with the brake pads all the time,irrespective of me applying the rear brakes.I noticed it because of the screeching noise which you hear when one applies disk brake because the brake pad is at it's fag end of life & needs to be replaced.I replaced the brake pad on my expense,but the friction was still there.TVS service centre people said that the rear disk set has to be changed.Still,they changed the disk plate but not the entire disk brake set.Result?...The friction is still there.The rear disk plate is getting incredibly hot in the distance of just 4-5 KMS.It's eating away the brake pad & 2 months later after getting the brake pad & disk plate changed,the brake pad is again at it's fag end of life.
It's been 6 months since i purchased this bike & it's been in the service centre for at least 15 days,including 1 week in TVS service centre for the rear disk brake issue,when absolutely nothing was done about the issue.
With such a long list of terrible experiences,i know for sure that expecting your TVS bike to get repaired under warranty which a customer is entitled to is next to impossible.
I tried getting service support online at "http://www.tvsmotor.in/contactus.asp".And the response i got from them was just this-"Thank You,we'll get back to you shortly".It's been 10 days & i am still waiting.
I decided to try my luck again.This time i encountered a sugar bag whose job brief appears to be-deny,deny & deny.No matter what i said he just denied it by saying everything is normal.The free play of my rear tyre is disgustingly tight.He still thinks it's normal.
He goes by the name of Surinder Babu & is a TVS company appointed Engineer for Hyderabad Circle.He is like a rock-unmoved & unaffected.Here is his mobile number-09440611584.Try contacting him if you reside in or around Hyderabad.Maybe you can make him squeal.
4 months of patience & 2 "legal notice" type letters asking for a refund or repair of my dud bike result in a spectacular reaction on part of TVS-They figure out that their "Everything is Normal" kind of response is no longer working.Guess what they did?.They discovered that the Fuel Injection Pipe in the fuel tank is defective & replaced it.They also discover that there is a loose fitting component in the silencer which they rectified.
End of a nightmare?.Naa...
Next it was the turn of the rear disk brake to take command of maintaining the offensive.
I noticed that the rear disk plate is getting very hot because there is unwanted friction with the brake pads all the time,irrespective of me applying the rear brakes.I noticed it because of the screeching noise which you hear when one applies disk brake because the brake pad is at it's fag end of life & needs to be replaced.I replaced the brake pad on my expense,but the friction was still there.TVS service centre people said that the rear disk set has to be changed.Still,they changed the disk plate but not the entire disk brake set.Result?...The friction is still there.The rear disk plate is getting incredibly hot in the distance of just 4-5 KMS.It's eating away the brake pad & 2 months later after getting the brake pad & disk plate changed,the brake pad is again at it's fag end of life.
It's been 6 months since i purchased this bike & it's been in the service centre for at least 15 days,including 1 week in TVS service centre for the rear disk brake issue,when absolutely nothing was done about the issue.
With such a long list of terrible experiences,i know for sure that expecting your TVS bike to get repaired under warranty which a customer is entitled to is next to impossible.
I tried getting service support online at "http://www.tvsmotor.in/contactus.asp".And the response i got from them was just this-"Thank You,we'll get back to you shortly".It's been 10 days & i am still waiting.
I decided to try my luck again.This time i encountered a sugar bag whose job brief appears to be-deny,deny & deny.No matter what i said he just denied it by saying everything is normal.The free play of my rear tyre is disgustingly tight.He still thinks it's normal.
He goes by the name of Surinder Babu & is a TVS company appointed Engineer for Hyderabad Circle.He is like a rock-unmoved & unaffected.Here is his mobile number-09440611584.Try contacting him if you reside in or around Hyderabad.Maybe you can make him squeal.
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